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Lumizs Technologies offers a return period of 30 days from date of receipt. Return Merchandise Authorization (RMA) numbers are required for all returns. Returned products must be complete in the original packaging and resalable. Non-stock items may not be returned. Opened and/or unsealed DVDs, CDs, and cartography are not returnable unless defective. Units requiring service, either warranty or otherwise, should be returned directly to the appropriate manufacturer. For most items, customers can obtain an RMA number and process their return using the Lumizs Technologies website. Customers may also obtain an RMA number by sending an email to lumizstech@gmail.com or by calling 782-409-2664 (Option 1 for Customer Service). Be sure to provide the original invoice number, product being returned, and the reason for return. Returned merchandise may be subject to a restocking fee of up to 15% please contact the RMA department for details.